All posts by ekt23

Issue with Creating Qualtrics Accounts

What’s up with Qualtrics Accounts lately?

If you have been having issues creating a Qualtrics account, you unfortunately aren’t alone! This issue has been raised with Qualtrics, and they are working toward solving it.

In the meantime, if you need a Qualtrics Account, please email with your UC email address and we will be happy to create an account for you!

UCount 2022 – What You Told Us

Earlier this year, we asked you to tell us about your experiences at UC through the UCount survey. Well, the results are now in! Check out which student service you think is most essential, how many of you are working while studying, and how you rate the teaching quality at UC.

infographic with high level results from the UCount survey 2022

All your feedback will be used to shape and improve services here, so thank you for taking part!

As thank you to those who took part we had heaps prize draws with free coffees, books and hoodies for you. Huge congratulations to Olivia Hembrow for winning our huge $1000 travel voucher! She’s planning on using it for some ski holidays this winter. Great choice Olivia, the snow has been so good this year and the season’s just getting started. Have a great time! 

If you have any questions, please reach out to Ako Marake | Evaluation & Student Insights at

Qualtrics Survey Accounts – UC’s License

Do you need to do a survey for a course? Were you told to “just make an account on Qualtrics” and been left to figure out what that means? 

With Term 2 underway, we wanted to highlight UC’s Qualtrics Survey Platform license! We’ve noticed that a lot of students have accidentally been creating accounts on the regular ol’, which technically you can do, but we don’t advise it. A free account is very limited in its capabilities, and even limits how many survey responses you can collect and analyse – yuck! It’s also more challenging to collaborate with other students or UC staff. 

The best thing to do is to make an account on UC’s Qualtrics Platform from the beginning. 

Go to, click “Don’t have an account?, ” enter your UC email address, and the access code of UCQualtrics1. Note that since Qualtrics is not owned by UC, your UC username and password will not work by default.  

Check out the screenshots below. 


You’ll then be sent an email to verify your identity; once that is done, you’re good to go! 


If you’re having any issues with creating an account, please email the ESI Survey team at and we will be happy to help you out. 


How do I make sure I’ve created my account under UC’s Qualtrics license?

Once you are logged into your Qualtrics account, select the account icon in the top right corner. Beneath your name, it will say where your account is affiliated; if it says the University of Canterbury, your account is within the UC Qualtrics license. If it says Qualtrics Sharing or QTrial, this indicates your account was made as a free account on a generic Qualtrics webpage and is not affiliated with UC.

We will not be able to increase permissions, and we do not recommend surveying from this free account, as you will have issues extracting data and sending out multiple survey mailings.


Erm… I accidentally created a free account on regular Qualtrics… What can I do?

 If you created a free Qualtrics account on, we cannot increase permissions or provide access to features that you would have under the UC Qualtrics license. But don’t worry! This happens all the time. We recommend that you initiate a User Move by contacting Qualtrics 24/7 Support at +64 9 887 3168 or by logging in at for support.

Please also contact the ESU Survey team as system administrators at as Qualtrics needs to verify your right to access the UC licence.

A Qualtrics User Move can take anywhere from a few days, to several weeks, so we recommend initiating this process as soon as possible, as we cannot speed up this process at UC’s end.


What do I do if I need further help?

If you have any questions about what Qualtrics can do or need specific help, you can:

  • Talk to a Qualtrics Support Team member via the Support Portal (opens new window)
    • You can choose a phone call, live chat (when available), or email support (learn more here)
  • or contact